Totara &
Moodle
Moodle
Support
Our service includes:
Unlimited Admin Support
Your administrator has access to unlimited advisory support. We provide support to help you troubleshoot specific issues or questions you may have, and make sure you are getting the most out of your learning platform. Whether it is an urgent issue or a long-term adjustment, we will be in constant contact to ensure you are satisfied.
Ticketing System
We have a support ticketing system with email, phone and chat support. Our support in the UK is 08:00 to 18:00 during business days, with emergency out of hours support and we have an operation in New Zealand.
Experts in Moodle and Totara
Our support team, made up of our in house developers and architects, are experts in Moodle/Totara. We have designed, built and managed Moodle/Totara platforms supporting hundreds of thousands of learners for the biggest brands in the world. We understand how to get the best out of Moodle/Totara.
24/7 Support
Administrators can request support 24/7, to fit around when they are working. Our main support team is based in the UK.
Responsive
We are incredibly responsive to our clients support requests. We also have access to a vast array of help documentation from the Moodle/Totara community which we can point you towards.
End User Support
Some of our packages include end-user support, meaning you can focus on other things and leave queries to our expert team.
Why choose Accipio?
We are world-leading Moodle/Totara experts with over a decade of experience, trusted by the biggest brands in the world from PepsiCo to the Premier League. With us you get unrivaled:
Our clients also benefit from free upgrades, quarterly workshops, and access to 1000+ eLearning modules.
Our Awards
What happens when you contact support?
When you contact support, we will log a ticket and seek to respond rapidly (current average is within 10 mins). Our service levels are as follows:
‘They certainly delivered’
“We were truly impressed by the responsiveness and support we received throughout the site development and launch process.”
James Stanforth, Director of Digital Education, Eton College